FAQ
Answers about memberships, billing, and access
Get quick clarity on how The Best Group Buy works, what you receive as a member, and how recurring billing is handled securely.
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Billing, policies, and troubleshooting
Clear expectations help reduce support requests. Here are the most common account and checkout questions.
Is payment secure?
Yes. Checkout and recurring billing are processed securely through WooCommerce and your selected payment gateway.
Can I change plans later?
In most cases, you can switch plans by purchasing the new plan and canceling the old one. If you need help, contact us and we’ll point you to the fastest option.
Do you offer refunds?
Because access is delivered immediately, refunds are typically not available once a billing period starts. If something went wrong with access or billing, contact us so we can review.
I paid but can’t access deals—what should I do?
First, confirm you’re logged into the same email used at checkout. Then visit the Members Area. If access still doesn’t appear, reach out and include your order email.
Where can I update my payment method?
Go to your account dashboard and open Payment methods to update your card for future renewals.
Do you send physical products or handle shipping?
No. Membership is digital access to group-buy deals and updates. Any fulfillment details are provided within each deal.